Delivery
Tungchoy.com welcomes worldwide orders; please allow 1-3 weeks for the transit period. Our supporting team will dispatch orders within 48 hours (working day) upon payment cleared. For any tracking inquiry, please log-in your TUNGCHOY account and click on "My Account" to view the status of your order. However, if deliveries exceed 3 weeks, please notify us immediately by e-mail: customer-care@tungchoywatch.com, our CS team will follow up the order for you in due course.
Shipping Rates "FREE" for Order total US$20-$100 up (exclude watch winder)
● FREE Ship for order more than US$20
Worldwide out of the European countries listed below
● FREE Ship for European countries order more than US$100
Via Royal Mail tracking service : European countries listed below
Austria, Azores, Balearic Islands, Belgium, Bulgaria, Corsica, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Irish Republic, Italy, Latvia, Lithuania, Luxembourg, Madeira, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden
● Standard Shipping Charge for European countries order US$20 - 99.99
US$7 - European countries listed below (via Royal Mail tracking service)
Austria, Azores, Balearic Islands, Belgium, Bulgaria, Corsica, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Irish Republic, Italy, Latvia, Lithuania, Luxembourg, Madeira, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
● Standard Shipping Charge for order below US$20
US$4 worldwide out of the European countries listed below
US$11 for below European countries
Austria, Azores, Balearic Islands, Belgium, Bulgaria, Corsica, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Irish Republic, Italy, Latvia, Lithuania, Luxembourg, Madeira, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
COUNTRIES | ORDER TOTAL | US$0 - $19.99 | US$20 - $99.99 | US$100 & up | SHIPPING CHARGES | USA | US$4 | FREE | FREE | USA-FedEx | US$25 | US$25 | US$25 | EU Countries | US$11 | US$7 | FREE | EU-EMS | US$25 | US$25 | US$25 | Others Countries | US$4 | FREE | FREE | Others-EMS | US$25 | US$25 | US$25 |
● Shipping Charge for Watch Winder
Compulsory Shipping Service upgrades charges
FedEx or EMS : US$30 – 55 (Details noted in the product page)
Tungchoy.com offered flexible carriage services according to buyer’s destination. Our Supporting Team will arrange bulk shipment dispatch from Hong Kong to US and UK directly by every Monday, Wednesday & Friday (working day). Upon bulk parcel arrival; our US logistic center will distribute the individual order via USPS mail tracking service** for all US Domestic orders. As for the UK and European countries listed above, bulk shipment will be distribute via Royal Mail tracking service**. The transit period will takes approximately 2 weeks to 3 weeks service to destinations.
For Asia, Australia and all other countries, we offer air mail tracking service provided by Hong Kong Post. The transit period will takes approximately 10 days to 2 weeks service to destinations. Buyer can normally expect delivery to reach you within 2 weeks.
(**Kindly noted if order including any exotic material such as “genuine alligator strap" will only be shipped directly via Hong Kong Post. In exceptional circumstances, when deemed necessary, we reserve the right to change the carrier used without prior notice.)
FedEx Express /EMS Service : $25 **(exclude watch winder)
TUNGCHOY offer shipping upgrade to FedEx Express Service (or EMS) to fulfill buyer’s urgent order. Items in express order usually take 3-7 working days to arrive at its destination. The upgrade charge will be a flat rate of US$25. Orders to USA and Asia will be shipped via FedEx Express. For countries out of USA and Asia will be shipped via EMS.
Kindly noted if order including any exotic material such as “genuine alligator strap" will only be shipped via EMS.
In exceptional circumstances, when deemed necessary, we reserve the right to change the carrier used without prior notice.
Customs fees and other import duties
Please note that buyers will be responsible for covering your local customs fees and other import duties.
Returns Policy
You may return most items within 14 days of delivery for one time exchange, this policy apply to original list price buyer, we will not consider any exchange on discount items & custom made items (eg. custom made watch band / made to order items). Before returning the items, please notify us by e-mail. You are responsible to pay the return postage unless the items we send is in-correct, is damaged, or is missing parts. Item(s) which show clear signs of use is(are) not qualify to return. The purchase becomes effective upon the expiry of the 14-day return period. Shipping costs are not refundable unless the item is damaged or defective.
Sending your Return
You can send your return item to the following address:
Tungchoy.com,
Unit 7, 7/F, Tower B, Southmark,
11 Yip Hing Street,
Wong Chuk Hang,
Hong Kong.
Please indicate below information in both your email and return parcel to speed up handling time :
Order number:
Original item no.;
Buyer’s id or full name;
Exchange details;
Refund amount;
Special instruction;
Damaged or Defective Items
Damaged or Defective Items
If something is wrong with an order you have received from Tungchoy.com, please notify the obvious defects immediately (within 14 days) by contacting us via
E-mail : customer-care@tungchoywatch.com
Tel : (852) 2552 8708 (GMT+08:00)
Fax : (852) 2552 1208
Effective 22nd Apr 2013
All shipping terms & policy are subject to change or updating by TUNGCHOY at any time without prior notice |
.gif_0x0-1318324087.gif "www.tungchoy.com"){kind=logo}
.gif)
.gif)
.gif)