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Props to Tungchoy for great customer service
So about a month or so ago I ordered and received a nice Super Jubilee bracelet for my modded 007 that I got from Jake B.
It's a nice looking bracelet, with solid end links and screw adjustments. It really gave a whole new look from the rubber band that the watch was on.
Well, about a week and a half ago the watch fell off while at work. Turns out a screw fell out from the attachment where the band attached to the end link. My co-workers and I spent about 10 minutes searching on the floor, but couldn't find it. Since I had never removed or adjusted the screws on the end links, I e-mailed customer service at Tungchoy requesting a replacement screw, and Stella promptly replied. She told me not to worry, that she would send me out a replacement and a spare right away. The screw arrived yesterday, and I changed it out today. We're back in business again.
I realize that something small like a screw is no big thing, but it speaks volumes to me when a company goes the extra mile to remain responsive to its customers, even about little things.
I'll certainly look at their selections first, when I next need a new strap or bracelet.
Thank you for JFK3531
http://www.pmwf.com/Phorum/read.php?4,303193
Rating: [5 of 5 Stars!] |
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